Return & Refund Policy

退款換貨政策及相關條款

  • 訂單及款項確認後,將在3個工作日內安排送貨。
  • 客戶應在收貨時檢查所有物品,如有任何損壞和/或缺陷,應立即通知本公司。如發現葡萄酒有任何問題 (如滲漏或變質),客戶必須連同相片或影片,並在2個工作日內通知公司,以進行檢查和退貨安排(如適用)。發貨後超過兩個工作日的投訴將不受理。
  • 如果本公司同意更換產品,但所要求更換之貨品已經售罄,相關款項將會全數退回給客戶。
  • 在任何情況下,定價每瓶HK $ 1,000或以上,和/或酒齡10年或更老的葡萄酒均不設退換。
  • 如中、英文兩個版本的條款有任何歧義,應以英文版本為準。
  • 關於退款或換貨而引起的任何爭議,本公司保留最終決定權利。

 

Return and Refund Policy

  • Delivery will be arranged in 3 working days upon order confirmation. 
  • Customer should examine all the items at the time of delivery and notify the company immediately in case of any damages and/or deficiencies. If any wine is considered to be faulty, customer MUST notify the company within 2 working days, with photos or videos as reference for examination. (Return arrangement if applicable.) No complains will be considered later than 2 working days of delivery.
  • If wines to be exchanged have been sold out, company would return the paid amount back to customer
  • In no event will wines priced (HK$ listed price) at HK$1,000 / bottle or more, and / or aged 10 years or older be returned or exchanged.
  • In case of any discrepancy between the English and Chinese version, the English version shall prevail.
  • Company reserves the rights for any disagreement raised by return and refund policy.
    logo

    Welcome to
    King’s Wine Cellar

    根據香港法律,不得在業務過程中,向未成年人售賣或供
    應令人醺醉的酒類。

    Under the law of Hong Kong, intoxicating liquor must not be
    sold or supplied to a minor in the course of business.

    你是否已年滿18歲?

    Are you over 18 years old?

    是 Yes 否 No

    Net Orders Checkout

    Item Price Qty Total
    Subtotal $0.00
    Shipping
    Total

    Shipping Address

    Shipping Methods